We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

If you are using a MAC computer system, follow these steps:

1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
   (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
2. Open the 5 most recent files with a text editor and copy the IDs.
3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Crash ID: bp-1e766ef1-1092-48ff-8569-6c8a22131116 Crash ID: bp-59ebb05f-31ce-42aa-b128-153112131116 Crash ID: bp-4c69cc38-331a-4d7a-a914-2d37e2131116 Crash ID: bp-8cccb2b5-de02-4b2b-850d-abcc12131116 Crash ID: bp-c95bf710-be43-4707-961e-925d32131116

Same issue under Xubuntu : $ uname -vr 3.11.0-14-generic #21-Ubuntu SMP Tue Nov 12 17:07:40 UTC 2013

It's completely random, never the same webpage. Feel like a JS script get unresponsive, then maybe a minute after everything is frozen, all windows close and Xubuntu give me a crash report window. ( That I submit every time )

I have both windows that are "normal", and some that are "private", maybe 5-10 tabs in each.

Never had this problem before.

shadowmoon522, You should scan your computer for malware using all of the removal tools listed at the end of this article:

• Troubleshoot Firefox issues caused by malware

It might also help if you could post troubleshooting information.

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Paramètres de base de l'application

Nom: Firefox Version: 25.0.1 Agent utilisateur: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:25.0) Gecko/20100101 Firefox/25.0

Extensions

Nom: Ubuntu Firefox Modifications Version: 2.8 Activée: true ID: [email protected]

Préférences modifiées importantes

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131115105824 browser.startup.homepage_override.buildID: 20131115105824 browser.startup.homepage_override.mstone: 25.0.1 dom.mozApps.used: true extensions.lastAppVersion: 25.0.1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1385333801 places.history.expiration.transient_current_max_pages: 51783 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1384325510

Accélération graphique

Description de la carte: Intel Open Source Technology Center -- Mesa DRI Intel(R) 965GM x86/MMX/SSE2 Fenêtres avec accélération graphique: 0/3 Basic ID du périphérique: Mesa DRI Intel(R) 965GM x86/MMX/SSE2 ID du vendeur: Intel Open Source Technology Center Rendu WebGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) 965GM x86/MMX/SSE2 Version du pilote: 2.1 Mesa 9.2.1 windowLayerManagerRemote: false AzureCanvasBackend: cairo AzureContentBackend: none AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0

JavaScript

Ramasse-miettes incrémentiel: true

Accessibilité

Activée: false Empêcher l'accessibilité: 0

Versions des bibliothèques

NSPR Version minimale attendue: 4.10.2 Version utilisée: 4.10.2

NSS Version minimale attendue: 3.15.3 Basic ECC Version utilisée: 3.15.3 Basic ECC

NSSSMIME Version minimale attendue: 3.15.3 Basic ECC Version utilisée: 3.15.3 Basic ECC

NSSSSL Version minimale attendue: 3.15.3 Basic ECC Version utilisée: 3.15.3 Basic ECC

NSSUTIL Version minimale attendue: 3.15.3 Version utilisée: 3.15.3

fmaz008,

Please see Mozilla Support rules and guidelines: ... For support requests, do not re-use existing threads started by others, even if they are seemingly on the same subject..

You need to ask a new question and include troubleshooting info and any crash Report IDs since this thread is for helping shadowmoon522. You can use this link as a starting point:

• https://support.mozilla.org/questions/new

Application Basics

Name: Firefox Version: 25.0.1 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:25.0) Gecko/20100101 Firefox/25.0

Extensions

Name: Adblock Plus Version: 2.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: BasicServe Version: 1.0 Enabled: false ID: {740B3FD5-4483-469D-BE7F-8555B153BD04}

Name: FastFreeConverter Version: 4.4 Enabled: false ID: extension@Fast_Free_Converter.com

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: PDF Architect Converter For Firefox Version: 1.0 Enabled: false ID: [email protected]

Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018 browser.startup.homepage_override.buildID: 20131112160018 browser.startup.homepage_override.mstone: 25.0.1 browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 25.0.1 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 24117 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true

Graphics

Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family Adapter Drivers: igxprd32 Adapter RAM: Unknown Device ID: 0x2a42 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (0.0.0.0) Driver Date: 4-22-2011 Driver Version: 6.14.10.5355 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9 vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3

Your list of extensions show both BasicServe and FastFreeConverter; even though they are both disabled, it indicates to me that other malware may still be installed on your system. Ref:

• http://malwaretips.com/blogs/remove-basicserve-virus/
• http://malwaretips.com/blogs/pup-optional-fastfreeconverter-a-virus/

The "PDF Architect Converter" extension is also suspicious, though I can't find much info about it. Also, I see BrowserProtect.dll in your crash reports Modules list, which is also associated with malware.

• http://malwaretips.com/blogs/browserprotect-exe-virus/

My suggestion would be to go to the Windows Control Panel Installed programs list and remove any "suspicious" programs (see the malware tips links above for details) Also scan your computer with ALL of the malware removal tools listed in the article, Troubleshoot Firefox issues caused by malware.

bp-6af6877a-7d8f-4fd3-ab6f-a63022131127 bp-150a3055-f77e-42a8-8a42-035ee2131127 bp-bdc4aac5-a0f7-45ff-9552-e26a82131127 bp-3f280627-22b7-4f9e-9e47-1eab32131127

linw,

Please see Mozilla Support rules and guidelines: ... For support requests, do not re-use existing threads started by others, even if they are seemingly on the same subject..

You need to ask a new question and include troubleshooting info with your crash Report IDs, since this thread is for helping shadowmoon522. You can use this link as a starting point:

• https://support.mozilla.org/questions/new

I have uninstalled and reinstalled, disabled addons and reset back to default settings and I still crash every 30-45 minutes. bp-c7be038e-060b-4c04-a0e4-3b96c2131128, bp-4127f571-4061-4a3c-9079-401482131128, bp-0082c886-500c-4d06-953b-138ca2131128, bp-03c0ceef-1ae9-45f0-a243-1eb152131128, bp-48ab9f36-2fed-4730-942e-01eda2131128

Hi Aveira.Noctem

That looks like a problem with the graphics display driver.

• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Aveira.Noctem, and anyone else having crash issues:

If you need more help please ask a new question and include troubleshooting info with your crash Report IDs, since this thread is for helping shadowmoon522. You can use this link as a starting point: https://support.mozilla.org/questions/new

See Mozilla Support rules and guidelines: ... For support requests, do not re-use existing threads started by others, even if they are seemingly on the same subject.