Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I can download documents and photos to Facebook, but I am unable to download the same to create a email attachement. How do I fix this?

  • 2 antwoorden
  • 4 hebben dit probleem
  • 14 weergaven
  • Laatste antwoord van AliceWyman

RayYakus
RayYakus
more options

I know how to create pdf attachments. I've been doing it successfully for years, but as of a week ago, I am suddenly being prevent from attaching documents and photographs to email messages. They are not being accepted. I am, however, able to send documents and photos to Facebook messages, but not to email attachments. What do I access to resolve this problem?

I know how to create pdf attachments. I've been doing it successfully for years, but as of a week ago, I am suddenly being prevent from attaching documents and photographs to email messages. They are not being accepted. I am, however, able to send documents and photos to Facebook messages, but not to email attachments. What do I access to resolve this problem?

Alle antwoorden (2)

Michael Verdi
Michael Verdi
more options

What email application are you using?

If it's a web based email program, try clearing your cookies and cache:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

AliceWyman
AliceWyman
  • Moderator
more options

You said,

I know how to create pdf attachments. I've been doing it successfully for years, but as of a week ago, I am suddenly being prevent from attaching documents and photographs to email messages.

Are you only having problems with PDF files? I'm asking because Firefox 19 came out last week, and includes a built-in PDF viewer. See View PDF files using Firefox’s built-in viewer for details. You could try switching back to using Adobe's PDF viewer in Firefox. See View PDF files using Firefox’s built-in viewer