Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Flash videos e.g. you tube cause firefox to freeze and pc to crash with BSoD

  • 2 antwoorden
  • 4 hebben dit probleem
  • 15 weergaven
  • Laatste antwoord van cor-el

Manxscouse
Manxscouse
more options

Whenever I attempt to view a video on Facebook or YouTube or any other site, the screen freezes and then comes the 'Blue Screen of Death'. This does not happen with IE just Firefox 17.

Whenever I attempt to view a video on Facebook or YouTube or any other site, the screen freezes and then comes the 'Blue Screen of Death'. This does not happen with IE just Firefox 17.

Alle antwoorden (2)

iamjayakumars
iamjayakumars
more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does it say on the BSOD which file or application is causing the crash?

You can check the event viewer log for more details.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.