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Suddenly, in Firefox, I can't print from my bank's bill pay system yet I can from Window's Exlporer. What did I unkowingly do?

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ghiselin
ghiselin
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I pay my bills via West America bank Bill Pay system. At the end of the month, I print a report listing all bills paid for the specified time frame. I've been doing this for over a year using Firefox. This month, when I tried to print the report, the computer sent the report to the printer but the printer did not print the report. I got tech help from the printer manufacturer and using Explorer for my browser, I'm able to print the report. I again tried using Firefox but the printer would not print the report. The printer will print a Word document.

I pay my bills via West America bank Bill Pay system. At the end of the month, I print a report listing all bills paid for the specified time frame. I've been doing this for over a year using Firefox. This month, when I tried to print the report, the computer sent the report to the printer but the printer did not print the report. I got tech help from the printer manufacturer and using Explorer for my browser, I'm able to print the report. I again tried using Firefox but the printer would not print the report. The printer will print a Word document.

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Matt_G
Matt_G
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Hi ghiselin,

Have you looked at the Knowledge Base article Fix printing problems in Firefox? There is some good troubleshooting information in there. I would suggest that you try resetting your print settings.

Hopefully this helps!