Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox opens, but I can't see it. When I try to download another version, it tells me to close firefox first. How can I close it if I can't see it?

  • 1 antwoord
  • 2 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van cor-el

JerryHendrix
JerryHendrix
more options

I try to sign on with firefox and I don't get a screen. I then go to another browser and go to firefox to try to download the latest version. I download the latest version and when I try to install it, I am told to close firefox first. I can't close firefox since I can't see it and I didn't know it was open. How can I close it so I can install the new version?

I try to sign on with firefox and I don't get a screen. I then go to another browser and go to firefox to try to download the latest version. I download the latest version and when I try to install it, I am told to close firefox first. I can't close firefox since I can't see it and I didn't know it was open. How can I close it so I can install the new version?

Alle antwoorden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: