Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Password changed without my knowledge?

  • 1 antwoord
  • 0 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van Paul

more options

I haven't forgotten my password. I've had my account for about three years now, haven't ever changed the password, and now all of a sudden, it's not working. I cannot log in to my other devices, or use my Mozilla VPN, because the password is suddenly incorrect when I haven't changed it. I cannot create an account recovery key (and keep my login info for other sites) to reset my password either, because the creation of a recovery key involves inputting your password. Any help would be appreciated.

I haven't forgotten my password. I've had my account for about three years now, haven't ever changed the password, and now all of a sudden, it's not working. I cannot log in to my other devices, or use my Mozilla VPN, because the password is suddenly incorrect when I haven't changed it. I cannot create an account recovery key (and keep my login info for other sites) to reset my password either, because the creation of a recovery key involves inputting your password. Any help would be appreciated.

Alle antwoorden (1)

more options

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question: