Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Problem loading page

more options

What do I do or what do you do to correct this issue. I cannot download my email. Thanks.

What do I do or what do you do to correct this issue. I cannot download my email. Thanks.

Alle antwoorden (2)

more options

Hi, what email site is it? If it's Xfinity/Comcast...

Within the past couple of months, Xfinity changed many of their URLs. Maybe this is just now affecting your account. Could you:

(A) Purge Firefox's web content cache to remove possibly conflicting files. See:

How to clear the Firefox cache (only select Cached web content, don't clear all cookies and site data)

If you have a large hard drive, this might take a few minutes.

(B) Try using one of these URLs to access your Xfinity mail

Direct email link: https://xfinityconnect.email.comcast.net/

New hub page: https://www.xfinity.com/hub/ -- toward the upper right, there's an account button (looks like a little head and shoulders in a circle) that opens a panel to sign in. Any luck using the "Check Email" link on that account panel?

more options

Hi, are you having a connection problem on a page with an address at idm.xfinity.com -- revoked certificate? Unfortunately, this is a problem on the server where it looks like someone forgot to update a certificate.

Firefox may be the last browser that does a real-time check for whether a site certificate has been revoked, so it is the first affected by this kind of problem. Firefox doesn't have a way to exempt one site from this check; it is all sites or no sites. For that reason, if you are okay with checking your email in another browser for a while, that probably is safest, rather than me describing how to turn off certificate revocation checking globally.