Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Content disappearing for e-mails sent from ActiveCampaign Mailer

  • 1 antwoord
  • 0 hebben dit probleem
  • 6 weergaven
  • Laatste antwoord van Matt

panther2
panther2
more options

There is a small subset of senders, all of whom seem to be sending e-mail via ActiveCampaign Mailer (activehosted.com) for which I have a problem. When I view the e-mails from them in Thunderbird, I see only a tiny bit of text -- the full graphical content of the e-mail has disappeared (really all of the content, there is no alt-text for the images, just 2 lines of vestigial text). I **only** have this problem when viewing the e-mails in Thunderbird. When I view these e-mails in my ISP's webmail tool, everything is intact. Only when the mail gets downloaded into Thunderbird does the problem occur.

I have already tried disabling my BitDefender anti-spam and that doesn't help.

The e-mail headers of the truncated e-mail in Thunderbird are exactly the same as those on the intact e-mail in the webmail tool (when BitDefender is disabled).

Why is Thunderbird doing this? How can I stop it?

Thanks so much for attention and advice!

There is a small subset of senders, all of whom seem to be sending e-mail via ActiveCampaign Mailer (activehosted.com) for which I have a problem. When I view the e-mails from them in Thunderbird, I see only a tiny bit of text -- the full graphical content of the e-mail has disappeared (really all of the content, there is no alt-text for the images, just 2 lines of vestigial text). I **only** have this problem when viewing the e-mails in Thunderbird. When I view these e-mails in my ISP's webmail tool, everything is intact. Only when the mail gets downloaded into Thunderbird does the problem occur. I have already tried disabling my BitDefender anti-spam and that doesn't help. The e-mail headers of the truncated e-mail in Thunderbird are exactly the same as those on the intact e-mail in the webmail tool (when BitDefender is disabled). Why is Thunderbird doing this? How can I stop it? Thanks so much for attention and advice!

Alle antwoorden (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Is the email reliant on scripting perhaps? Something Thunderbird does not support for security reasons.

I have seen remote scripting used to display images, and also report on who and were they were that accessed the mail. A classic use of that is the display of the twitter image. You use the link they provide and get nothing because the link is to a script, not an image.

The code for the twitter button is < a href="https://twitter.com/share?ref_src=twsrc%5Etfw" class="twitter-share-button" data-show-count="false">Tweet</a><script async src="https://platform.twitter.com/widgets.js" charset="utf-8"></script>

It looks like an external link, and it is, just a link to a script.