Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Web browser is not working

  • 1 antwoord
  • 1 heeft dit probleem
  • 2 weergaven
  • Laatste antwoord van cor-el

Suzi
Suzi
more options

I have been using ff for 15 years. I had to do a reiinstall of windows 10. I installed FF and can see the first page with my nominated browser, Google. When I search for a page, the address appears in the address bar but nothing happens. I have been trying this for over one hour. When I close down FF and reopen it, the first page comes up find and there was not a problem to navigate to here on your site but I still can't get to any other sites. When I click on this link it keeps coming back to this page. "We've made some educated guesses about your current browser and operating system. Show details »" Please help, I like using Firefox.

I have been using ff for 15 years. I had to do a reiinstall of windows 10. I installed FF and can see the first page with my nominated browser, Google. When I search for a page, the address appears in the address bar but nothing happens. I have been trying this for over one hour. When I close down FF and reopen it, the first page comes up find and there was not a problem to navigate to here on your site but I still can't get to any other sites. When I click on this link it keeps coming back to this page. "We've made some educated guesses about your current browser and operating system. Show details »" Please help, I like using Firefox.

Alle antwoorden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.