Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Local Folders issue SOLVED by disabling Hardware Acceleration

  • 5 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van sfhowes

more options

After installing version 78.4.0 (and continuing into 78.4.1), I have an issue with many of the folders in my Local Folders account. When I click on an affected Local Folder folder, it is not highlighted and no messages appear. Messages will appear if I scroll the mouse pointer over the message pane. I can then also read the messages, etc. If I move to another Local Folders folder, messages may appear or they may not (always the same folders) until I move the mouse pointer as described above. Note that the folder name is also not highlighted after clicking it. Sometimes the entire folder/account column on the left side of the screen is blank until I scroll the mouse pointer over that column. Very annoying! Any ideas? FYI - I have tried "repairing" the folders in question. That does cause the messages to appear but as soon as the folder loses focus, the problem reappears - meaning the messages disappear and do not reappear until I either scroll the mouse pointer over the message pane or re-repair the folder.

Ken in Kansas

After installing version 78.4.0 (and continuing into 78.4.1), I have an issue with many of the folders in my Local Folders account. When I click on an affected Local Folder folder, it is not highlighted and no messages appear. Messages will appear if I scroll the mouse pointer over the message pane. I can then also read the messages, etc. If I move to another Local Folders folder, messages may appear or they may not (always the same folders) until I move the mouse pointer as described above. Note that the folder name is also not highlighted after clicking it. Sometimes the entire folder/account column on the left side of the screen is blank until I scroll the mouse pointer over that column. Very annoying! Any ideas? FYI - I have tried "repairing" the folders in question. That does cause the messages to appear but as soon as the folder loses focus, the problem reappears - meaning the messages disappear and do not reappear until I either scroll the mouse pointer over the message pane or re-repair the folder. Ken in Kansas

Bewerkt door Wayne Mery op

Gekozen oplossing

See this topic for a similar issue: https://support.mozilla.org/en-US/questions/1312342

You probably have either a broken layout or hardware acceleration is enabled.

Dit antwoord in context lezen 👍 1

Alle antwoorden (5)

more options

Does the same display issue appear in safe mode (hold Shift when launching TB)?

more options

sfhowes - thanks for the response. No, Thunderbird does not exhibit the behavior I described in my post if I start in safe mode. That would indicate ....? Ken in Kansas

more options

Gekozen oplossing

See this topic for a similar issue: https://support.mozilla.org/en-US/questions/1312342

You probably have either a broken layout or hardware acceleration is enabled.

more options

That did the trick, sfhowes. I tried the "hardware acceleration" option first. Disabled it and everything worked fine. I also applied the "reset" option just for good measure. All is well.

Was this a result of the recent update(s)? I had not changed anything prior to applying them.

Ken in Kansas

more options

I think TB 78 enables hardware acceleration by default, unlike past versions. The correct setting seems to vary with each system, although I wouldn't think an email client depends on any graphics property. The evidence suggests otherwise.

https://bugzilla.mozilla.org/show_bug.cgi?id=1623265