Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Why are all of my bookmarks and tags deleted?

  • 5 antwoorden
  • 1 heeft dit probleem
  • 2 weergaven
  • Laatste antwoord van FredMcD

more options

My school district has Mozilla firefox. I have been using it lately to bookmark websites to use in my class. When I logged onto it today all of my bookmarks and tags were gone. I tried to restore the session but it was not listed.

My school district has Mozilla firefox. I have been using it lately to bookmark websites to use in my class. When I logged onto it today all of my bookmarks and tags were gone. I tried to restore the session but it was not listed.

Alle antwoorden (5)

more options

Do you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created?


Do you see any compressed .jsonlz4 backups in the bookmarkbackups folder?

  • Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

more options

I will never use bookmarks again. My favorites on internet explorer never get deleted.

more options

What's your computer system and Firefox version?

Note: V55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/ https://www.mozilla.org/en-US/firefox/organizations/notes/ https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

more options

The district won't let me install or uninstall versions of firefox. They control that.

more options

Talk to the one in charge. Find out what version they are using.

FredMcD said

Note: V55 has been giving users problems. Reinstall v54.