Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Why do my crash report version number and my product version number differ?

more options

I was recently analyzing a crash file and I noticed that the 'version' listed does not match my product version.

Crash file here: https://crash-stats.mozilla.com/report/index/6d1d312f-644d-4c61-8b26-14a4e0170424

The listed version in the crash stats: 49.0.1 The listed version in About Firefox is: 53.0 The listed version in Windows is: 53.0

What is going on here? Is this even a problem?

I was recently analyzing a crash file and I noticed that the 'version' listed does not match my product version. Crash file here: https://crash-stats.mozilla.com/report/index/6d1d312f-644d-4c61-8b26-14a4e0170424 The listed version in the crash stats: 49.0.1 The listed version in About Firefox is: 53.0 The listed version in Windows is: 53.0 What is going on here? Is this even a problem?
Gekoppelde schermafbeeldingen

Alle antwoorden (2)

more options

Websites say that Firefox is outdated or incompatible even though it's the latest version https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

more options

That may well be an old incident, even though the report was just processed today. In the first table it says of the Firefox that captured the information:

Install Time: 2016-10-03 15:58:12


To expand on that:

Install Age: 265,486 seconds since version was first installed (3 days, 1 hour and 44 minutes)

So that would make the incident date approximately October 6, 2016

Thanks for asking, or I would probably never have gotten around to figuring out how to do that math.

Bewerkt door jscher2000 - Support Volunteer op