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All my passwords are gone

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  • 5 hebben dit probleem
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  • Laatste antwoord van soundwave

soundwave
soundwave
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Firefox crashed when I was looking at email, and then when it came back on again, all my passwords are gone. The bookmarks are still there, and usernames auto-complete (at least for example when went to log into mozilla support), but the passwords are gone. If I go to the options, saved logins, nothing is there.

I even tried safe mode and the passwords are not there.

Firefox crashed when I was looking at email, and then when it came back on again, all my passwords are gone. The bookmarks are still there, and usernames auto-complete (at least for example when went to log into mozilla support), but the passwords are gone. If I go to the options, saved logins, nothing is there. I even tried safe mode and the passwords are not there.

Gekozen oplossing

Well, your links made me decide to look an 11th time at my profile files...

I already knew that logins.json was gone, but now I noticed that there is a file logins.json.corrupt (stupid windows search doesn't find the file so I didn't notice it before). Then I was able to use PasswordFox to recover everything from the 'corrupt' file.

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Scribe
Scribe
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Hi, first try restarting Firefox - 3-bar menu > Exit Firefox in bottom right corner.

If that doesn't help, please see -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

soundwave
soundwave Vraageigenaar
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Gekozen oplossing

Well, your links made me decide to look an 11th time at my profile files...

I already knew that logins.json was gone, but now I noticed that there is a file logins.json.corrupt (stupid windows search doesn't find the file so I didn't notice it before). Then I was able to use PasswordFox to recover everything from the 'corrupt' file.