Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

"There was an unexpected problem while printing." message is returned attempting to print Fidelity Investment reports.

  • 1 antwoord
  • 2 hebben dit probleem
  • 3 weergaven
  • Laatste antwoord van RonK

more options

Started recently but when I print my Fidelity Investment reports (done weekly), I get the message "There was an unexpected problem while printing." It only occurs when I am printing a report that includes investment data. Standard docs from Fidelity do not cause the error. I can access Fidelity using the Internet Explorer and all works as it should. The started about 2-3 weeks ago. I have installed Ver48.0, 48.1, and 48.2 since this has started but the problem continues. I am not aware of anything else that has the problem.

I have no idea how to document or diagnose the problem. Ron

Started recently but when I print my Fidelity Investment reports (done weekly), I get the message "There was an unexpected problem while printing." It only occurs when I am printing a report that includes investment data. Standard docs from Fidelity do not cause the error. I can access Fidelity using the Internet Explorer and all works as it should. The started about 2-3 weeks ago. I have installed Ver48.0, 48.1, and 48.2 since this has started but the problem continues. I am not aware of anything else that has the problem. I have no idea how to document or diagnose the problem. Ron

Alle antwoorden (1)

more options

An appeal for help... I realize this really points to a Fidelity coding issue. On the other hand, I have talked to Fidelity and they perceive that since IE works, it is probably going to impact a smaller set of users (Firefox Browser access). If I could get some additional detail to feed to Fidelity, I think I could get them to invest some resource in resolving this issue. Any diagnostic suggestions? How can I look into the details of "the unknown Problem while printing" message?