We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Continuous error in Error Console: TypeError: the_window is undefined

  • 4 antwoorden
  • 1 heeft dit probleem
  • 2 weergaven
  • Laatste antwoord van ramasaig

more options

I'm having a problem which recurs intermittently but I've never been able to figure out the cause. In the 'Error Console' I get a continuous message: "TypeError:the_window is undefined" Under it in blue is "about:blank line 4 > eval". Clearing the console works but the message then continues to repeat. The text after 'TypeError:' is sometimes different, but usually something to do with 'window'. ('Error Console', althoygh long deprecated is provided coutesy of Dave Pederick's 'Web Developer Add-on).

Having an error message continuously repeat makes the Error Console unusable because if there are other errors they get lost in the contiuous stream.

I have tried starting in Safe Mode. Using 'Ctrl Shift+J' brings up the Browser Console and I can see the same error repeating many times. I'm running Fx 46.0.1. The problem is not occuring in Fx Developer Version 48.0a2 so I suspect it may be a problem with the current build of Firefox?

I'm having a problem which recurs intermittently but I've never been able to figure out the cause. In the 'Error Console' I get a continuous message: "TypeError:the_window is undefined" Under it in blue is "about:blank line 4 > eval". Clearing the console works but the message then continues to repeat. The text after 'TypeError:' is sometimes different, but usually something to do with 'window'. ('Error Console', althoygh long deprecated is provided coutesy of Dave Pederick's 'Web Developer Add-on). Having an error message continuously repeat makes the Error Console unusable because if there are other errors they get lost in the contiuous stream. I have tried starting in Safe Mode. Using 'Ctrl Shift+J' brings up the Browser Console and I can see the same error repeating many times. I'm running Fx 46.0.1. The problem is not occuring in Fx Developer Version 48.0a2 so I suspect it may be a problem with the current build of Firefox?

Alle antwoorden (4)

more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

Thanks for your reply. I think I've already tried all that (unless I've mis-understood). I'm using default theme normally, but this shows as disabled in Safe Mode.

In Safe Mode the Browser Console (Ctrl Shift+J) is still showing the continuous error.

Also in Safe Mode the Health Report shows three extensions as active. I thought they'd all be disbled. Is there any way to find out which they are (and where they're located)? In normal mode I can only see seven enabled extensions in Add-ons Manager (and several disabled ones) but Health Report says ten. All plugi-ins are currently on 'Never Activate'.

LATER: After I'd made this post I closed Firefox. The Browser Console was still open and it has continued to clock up the error (about one per second). I don't know enough about how theses things work, but could it be the Console itself that's the problem? Against that idea: 1. Many of these errors are already logged when I open the Consiole. 2. The same thing happens in both the 'Browser Console' and the 'Error Console' (although I assume they are closely related).

One other point: Firefox Developer Edition (48.0a2, dated 24 May 2016) is NOT showing this problem. I have the same Extensions there as on my regular Firefox.

Bewerkt door ramasaig op

more options

Those three active extensions are probably the extensions that are part of built-in features.

Can you post your extensions list?

more options

Thank for your reply. I'd hoped to attach a file, but it looks as if I can only add images. So here's the list of Extensions that are enabled:

Classic Theme Restorer
Clear Cache Button
Custom Buttons
Firebug
*Firefox Hello Beta
Googlebar Lite
*Multi-process staged rollout
*Pocket
Saved Password Editor
Web Developer

Those with * are not in the Ad-ons list, so it looks as if you were right about their identities.

The error messages persist even when in Safe Mode, so I hope the Extensions can be eliminated. I have the same extensions in Firefox Dev version and it runs OK.

Bewerkt door cor-el op