Is your Windows Vista fully updated by the way. The crash reports I looked at may have been old ones even if recently processed as they showed you using Firefox 43. The Crash is probably due to use of Freecorder software. Try temporarily disabling or uninstalling that. Does that allow Firefox to run without crashing ? Also see * [[Update Firefox to the latest version]] Please post back to say how you get on. -------- Forum notes * Report for your Crash ID bp-b1d49536-abcd-494d-85ad-5c5802160416 * Crash Signature: Firefox 43.0.1 Crash Report [@ PR_Read | GetStatusFileContents<T> ] * Related Bug: Bug 1205987 - startup crash in PR_Read | GetStatusFileContents<T> with freecorder app

<blockquote>Hi John, Many thanks. Deleted all Freecorder software, Vista is up to date. Downloaded 43.0.1 . But still got the same msg on Crash report. Crash ID: bp-d9059eb9-2ddf-4938-acab-598ce2160416 </blockquote> Hi Cyberlin.ss If you keep replies in this question thread more people will see them and try to help you. Please try a clean install of the latest Firefox Firefox 45.0.2 Please then let us have Crash IDs from that if it still crashes. You may need to take special steps to get the Crash ID if it is startup crash. ---------- ===Clean Install=== Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|Firefox profile]] data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. === Crash IDs === Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.