Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

firefox keeps crashing, even after reset

  • 2 antwoorden
  • 2 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van cor-el

more options

since a few days my firefox keeps crashing. first it stopped displaying websites like facebook and youtube properly. then it started crashing more or less upon starting up, all the time. safe mode wouldn't help. the address bar was broken, i could write into it, but upon pressing enter nothing would happen. i finally managed to reset it, then it wouldn't connect with the internet bc of some certificate problem (SEC_ERROR_UNKNOWN_ISSUER), and started crashing again after start up.

I have a current version of Avast running. Shortly before this started happening I installed Google Chrome on my computer, but I used to have a version of that earlier and it was never a problem. Also tried re-installing Firefox, which didn't help either.

attached is a screenshot of some of the last crash reports the latest one that i found in the library is this: bp-ffd74dff-5d36-47b7-8647-26ddb2160402


thanks for any help!

since a few days my firefox keeps crashing. first it stopped displaying websites like facebook and youtube properly. then it started crashing more or less upon starting up, all the time. safe mode wouldn't help. the address bar was broken, i could write into it, but upon pressing enter nothing would happen. i finally managed to reset it, then it wouldn't connect with the internet bc of some certificate problem (SEC_ERROR_UNKNOWN_ISSUER), and started crashing again after start up. I have a current version of Avast running. Shortly before this started happening I installed Google Chrome on my computer, but I used to have a version of that earlier and it was never a problem. Also tried re-installing Firefox, which didn't help either. attached is a screenshot of some of the last crash reports the latest one that i found in the library is this: bp-ffd74dff-5d36-47b7-8647-26ddb2160402 thanks for any help!
Gekoppelde schermafbeeldingen

Bewerkt door X234 op

Gekozen oplossing

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:


Try to create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Dit antwoord in context lezen 👍 1

Alle antwoorden (2)

more options

it seems easier if i post the crash IDs in here, so here's the other ones

bp-cf05f618-6261-4923-8165-7e9392160402 bp-e7e98caf-313d-4f6d-a68c-5415b2160331 bp-e1d87058-39df-4fea-bda2-f16f02160331 bp-8b34f143-be74-407c-9ad6-609b32160331 bp-0d5ada48-5779-462a-9375-2a9dd2160331 bp-3cd0334c-deb2-4bca-9096-883232160331

more options

Gekozen oplossing

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:


Try to create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.