Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My browsher got deleted and i lost all of my personal information. I used Mozilla Sync but i do not have a recovery key.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by guigs

morton2
morton2
more options

So I have saved all my personal information to the cloud with the help of Mozilla Sync. I thought this is a data recovery system if my browser gets deleted with all of my personal information. I deleted my browser because (i think) it had a virus. My History, my passwords, my addons have been lost. I didn't know that i need a special recovery key to get my information back... So here is my problem. I don't have a recovery key, but of course i know my registrated e-mail and password. What should i do? Mozzila can you help me please?

Elmentettem minden adatomat a Mozilla Sync segítségével a felhőbe. Ezt szeretném visszaállítani, mert letörlődött a Mozilla, de nem tudom mert NINCS olyan opció! Egyetlen opció van, hogy csatlakoztassak más eszközt hozzá. De én nem párosítani akarom a mozzilámat, hanem csak megkapni a felhőben elmentett adataimat recovery és egyéb kulcsok nélkül, mert a Mozilla nem küldött semmi e-mailt vagy ilyesmit ami a hasznomra lehetne.

So I have saved all my personal information to the cloud with the help of Mozilla Sync. I thought this is a data recovery system if my browser gets deleted with all of my personal information. I deleted my browser because (i think) it had a virus. My History, my passwords, my addons have been lost. I didn't know that i need a special recovery key to get my information back... So here is my problem. I don't have a recovery key, but of course i know my registrated e-mail and password. What should i do? Mozzila can you help me please? Elmentettem minden adatomat a Mozilla Sync segítségével a felhőbe. Ezt szeretném visszaállítani, mert letörlődött a Mozilla, de nem tudom mert NINCS olyan opció! Egyetlen opció van, hogy csatlakoztassak más eszközt hozzá. De én nem párosítani akarom a mozzilámat, hanem csak megkapni a felhőben elmentett adataimat recovery és egyéb kulcsok nélkül, mert a Mozilla nem küldött semmi e-mailt vagy ilyesmit ami a hasznomra lehetne.

Modified by morton2

All Replies (1)

guigs
guigs
more options

Hi morton2,

Thank you for using Firefox Sync. Without a recovery key, I am sorry you cannot recover right away. I know at the top of my head that it is possible to move the account to the new Firefox sync. How to set up the new sync

However this is currently not available in version 28, but version 29 (Beta and Aurora) On those versions you can go to about:accounts and select I already have an account. It *as far as I know* does not require a recovery key.

Once you have it set up, make a copy of the profile folder. you can copy it to the new installation of version 28 if that is the version you wish to continue using.

I hope this helps.