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When trying to open an external link like updating a program firefox says its already running but is not responding how do I fix this?

  • 13 replies
  • 2 have this problem
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  • Last reply by jeff99

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Basically when I try to update Ccleaner or any other program tries to open a link it shows this error message. Like when I try to start BF3 from origin It shows the error message so I have to open battlelog by typing it into the browser. I dont recall me having this issue on my windows 7 64 bit laptop, but on my windows 7 32 bit desktop I have the problem. Any and all help is appreciated.

Basically when I try to update Ccleaner or any other program tries to open a link it shows this error message. Like when I try to start BF3 from origin It shows the error message so I have to open battlelog by typing it into the browser. I dont recall me having this issue on my windows 7 64 bit laptop, but on my windows 7 32 bit desktop I have the problem. Any and all help is appreciated.

All Replies (13)

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Please create a screenshot of the problem you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

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Make sure that you do not start Firefox with the -no-remote switch or have set the environment variable MOZ_NO_REMOTE=1 (Control Panel > System > Advanced > Environment variables).

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I clicked "New version! Click to download..." and this happens. This happens with anything that wants to open something in firefox. not just ccleaner

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I dont use multiple profiles I only use one. I dont think i start firefox with no remote or have moz_no_remote=1 in Control Panel > System > Advanced > Environment variables, I checked and didnt find anything

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Do you still have the profile that is marked in the profiles.ini file as Default=1 ?

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Im not sure but i posted a screenshot of my profiles.ini

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There is no profile marked in that file.

See if you can start Firefox via the Profile Manager.

Modified by cor-el

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I did that and it opens this is what shows.

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Can you start Firefox with that profile?

If not then create a new profile.
Do not click the "Choose Folder" button, but only enter a name for the new profile or accept "Default User".

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I can start firefox with that profile. Should i try to create a new profile and merge my bookmarks and settings from the default to that one? Also thanks for responding quickly. Much respect to you sir or maam.

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I can open firefox normally the only time i get the error is when a program or something tries to open a link in firefox.

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That would still suggest that you try to start Firefox with the -no-remote command line switch.

Did you check the target line of the Firefox desktop shortcut?

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Yep there is no -noremote command in the target line.