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How do I get help if neither the database nor the Community Support forum helps with my problem?

slewis
slewis
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I have been having a problem with downloads stopping for several minutes every 30 minutes plus at the same time I cannot load or refresh any websites for as long as the seizure lasts. while at the same time torrent downloads continue without a hitch. I disabled all my extensions and plug-ins, ran FF in safe mode, stopped the torrent download to see if that was somehow causing it, searched the database for several hours, and asked for help on the community support forum, none of which helped. If I can't get more support I will ahve to stop using FF altogether, which would be a shame after using it for many years

I have been having a problem with downloads stopping for several minutes every 30 minutes plus at the same time I cannot load or refresh any websites for as long as the seizure lasts. while at the same time torrent downloads continue without a hitch. I disabled all my extensions and plug-ins, ran FF in safe mode, stopped the torrent download to see if that was somehow causing it, searched the database for several hours, and asked for help on the community support forum, none of which helped. If I can't get more support I will ahve to stop using FF altogether, which would be a shame after using it for many years

All Replies (2)

ideato
ideato
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Did you download another browser to see if happens there too ? as you said in : https://support.mozilla.org/en-US/questions/931731

also, try to disable antivirus and firewall and check it again.


thank you

the-edmeister
the-edmeister
  • Moderator
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Locking this thread, stick with the original thread that you started.

https://support.mozilla.org/en-US/questions/931731