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Tried completely removing Firefox 7.0.1 but it still crashes on startup. I have crash ID Crash ID: bp-937b23e8-b4c4-4ff6-a5fc-186ed2111101

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  • Last reply by Kelly

Kelly
Kelly
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My firefox will not start. I get a message it crashed and all I can do is submit info to Mozilla. restart or quit. I have uninstalled and deleted what profile I can find but to no avail. I just went through a Laptop refresh and what ever is causing the crash must have copied over because new laptop is doing same thing,

I have nothing to save so all I need to do is remove mozilla and all personal files so that I can start with a new reload of the software.

My reading leads me to believe I have some corrupted file somewhere that is causing the issue but I delted all my personal infomation I was aware of and it still crashes on startup.

No access to safe mode as it fails at startup also.

My firefox will not start. I get a message it crashed and all I can do is submit info to Mozilla. restart or quit. I have uninstalled and deleted what profile I can find but to no avail. I just went through a Laptop refresh and what ever is causing the crash must have copied over because new laptop is doing same thing, I have nothing to save so all I need to do is remove mozilla and all personal files so that I can start with a new reload of the software. My reading leads me to believe I have some corrupted file somewhere that is causing the issue but I delted all my personal infomation I was aware of and it still crashes on startup. No access to safe mode as it fails at startup also.

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cor-el
cor-el
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See this bug report that is attached to the crash report.

  • bug 680927 NEW Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO
Kelly
Kelly Question owner
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Interesting. If I shutdown my Passlogic V-Go SSO program the browser will start and run.

We've made no changes that I know of to Pass-logic. If I start up the pass logic after browser is up it will crash the next time I try to change pages on the browser.

So my failure matches the noted software issues in the bug report.

Looking forward to the fix being