Firefox not opening.
Firefox has suddenly started to ‘crash’ on startup, I tap the icon, a black screen with the Firefox logo appears for an instant then disappears. I tried to restart the app, then the iPad, then I deleted, restarted the iPad and then reinstalled the app again, no change. I have installed Firefox Focus which does launch but doesn’t have my tabs etc…Firefox still working on iPhone
on iPad Pro 11inch running iPad iOS v18.2
All Replies (3)
Hi
I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.
As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?
If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?
Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.
I hope that this helps.
Hi, thanx for the reply, I’d tried offloading, but that didn’t help, eventually had to clear and uninstall a load of apps so that I could update the iOS, as it needs a large amount of storage in order to update, after that, Firefox is now opening as normal!
thanks again!
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