I've about given up on firefox. refresh, reinstall, delete extension, but nothing works. Video won't show on website as being there.
Video won't display on browser from a website. There is nothing wrong with the video. It used to show, but somewhere along the line a add-on blocked it. Not add blocker and I don't remember the name of the extension. I removed the extension, and even after re-install, and refresh & clearing history it wouldn't show. On the last reinstall, I deleted all folder data files associated with firefox with the hope of a clean install. Nope. The install of firefox still said re-install. I tried every option imaginable in the reinstall and still I got my old firefox back with the same problem. I tried refresh of course, also. So what can I do? I did a lot of searching for existing answers to the problem, and didn't find anything.
All Replies (3)
I'm guessing this isn't a major video site like YouTube, Vimeo, Netflix, Amazon Prime, etc.
Is there just a blank rectangle where the video should be, or is there a message in the player that might point to the source of the problem?
Firefox collects error messages for a tab in the Web Console. You can view that by pressing Ctrl+Shift+K. Does it list anything that seems to be related to the video?
You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock,NoScript,DuckDuckGo PE,Disconnect,Ghostery,uBlock Origin,Malwarebytes), always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
The triangle doesn't turn purple for enhanced tracking protection. There is no box where the video should show. I don't know what to do with control-shift-K. I had privacy badger and that is where the problem began. I deleted it from the extensions. I had duck duck go extension for privacy and I deleted that as well. Both these blocked the website from showing because I could see these extensions where the video should be. On my other computers and phone, the website video does show as it should. Now, where there should be a video, there is empty space. As I have mentioned. I have tried to reinstall the firefox three times and each time, no matter what I do, and that included deleted firefox data folders, I would get my old firefox back with the extensions that I put on the browser. Thank you Jsher 2000 and Corell moderator for giving this some consideration.
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