Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Gmail messages not appearing in folder structure on Thunderbird

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by Matt

Sarah
Sarah
more options

Hi there,

I recently set up Thunderbird to access my Gmail using IMAP. All seems well, except for the fact that some messages have gone missing from their folders/labels. For example - I have a message thread in Gmail, labelled 'Work', with the subject line 'New project'. As expected, these have appeared as a folder in Thunderbird called 'Work', and a message thread with the subject line 'New project'. But not all the messages in the Gmail conversation are there. It's pretty extreme, too - the conversation on the Gmail website has 10 messages in it, and on Thunderbird only two are showing. So, I did a search for text in the missing messages, and they showed up in my my 'All Mail' folder - but I need them to appear as part of the conversation. Any advice? This is going to be a bit of a nightmare for email organisation if I can't get it sorted.

Hi there, I recently set up Thunderbird to access my Gmail using IMAP. All seems well, except for the fact that some messages have gone missing from their folders/labels. For example - I have a message thread in Gmail, labelled 'Work', with the subject line 'New project'. As expected, these have appeared as a folder in Thunderbird called 'Work', and a message thread with the subject line 'New project'. But not all the messages in the Gmail conversation are there. It's pretty extreme, too - the conversation on the Gmail website has 10 messages in it, and on Thunderbird only two are showing. So, I did a search for text in the missing messages, and they showed up in my my 'All Mail' folder - but I need them to appear as part of the conversation. Any advice? This is going to be a bit of a nightmare for email organisation if I can't get it sorted.

All Replies (2)

Sarah
Sarah Question owner
more options

OK, I know I'm replying to myself, but I found a solution for anyone who's also struggling with this. I went to the Gmail website and for each label, I moved all the messages to a brand new label, then moved them back to the original one. This seemed to recreate the label structure, and Thunderbird re-downloaded everything as expected. It was a hassle, but it seemed to work.

Helpful?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I do not know why they had no label in the Gmail IMAP. But from what you said that is the case. It also sounds like a gmail issue.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.