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Cannot get Firefox to load - getting erro message

  • 2 replies
  • 0 have this problem
  • 18 views
  • Last reply by cor-el

Ted Preston
Ted Preston
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will not load firefox. Error messagenreads: Error Platform Version 120.0.1 is not compatible with miniversion >= 120.0 maxiversion <= 120.0

should I just download a new file...suggestions please Thanks

will not load firefox. Error messagenreads: Error Platform Version 120.0.1 is not compatible with miniversion >= 120.0 maxiversion <= 120.0 should I just download a new file...suggestions please Thanks

All Replies (2)

TyDraniu
TyDraniu
  • Top 25 Contributor
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  1. Download the latest Desktop version of Firefox from this page and save the setup file to your computer.
  2. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

Please report back to say if this helped you!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You may have to disable security software temporarily in case the problem persists.