Can't send email on account with setting set automatically
I was provided an email address by an organization in which I am an officer. The host ISP for it is GoDaddy. When I installed Thunderbird (newest download), I allowed it to search for recognized settings. It found them, and I accepted them -- the host server was "office365.com." After going through the rest of the steps, I got to my Inbox. I had someone send me a test message, and it arrived fine. However, when I tried to reply, I got the message "Login to server smtp.office365.com with username [[email protected]] failed." When I canceled out of that dialog box, a new one popped up which said "Sending of the message failed. Unable to authenticate to Outgoing server . . ." I have also tried uninstalling and reinstalling Thunderbird, wiping out all profiles in between, and then using manual configuration to set things up as per guidance on a help page at GoDaddy for configuring Thunderbird. It uses "secureserver.net" rather than "office365.com" in the incoming and outgoing settings boxes. However, when I attempt to test the configuration, I get "Unable to log in at server. Probably wrong configuration, user name, or password." Help!
Chosen solution
I continue to think the main problem is that you, personally, aren't the customer. It may be that your password is incorrect and that is the organization's responsibility to you. Also theirs to contact Godaddy to find out why you are not connecting. Godaddy has an 800 number and prides themselves on customer support.
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First, I encourage you to contact the organization, as they are the Godaddy customer and should be able to answer your question. My inference is they gave you the email id and the password, which obviously are wrong or reflect an incorrect configuration. Godaddy is, to my knowledge, switching people to office365 and references to secureserver may be out-of-date. For what it's worth, you never posted a screenshot of your smtp server settings that caused the problem. And please, if possible, please rotate them vertically. :)
David: You are correct -- office365.com IS the correct SMTP server -- the stuff on the GoDaddy site referencing setups to secureserver.net must be outdated. When I go directly to the GoDaddy portal for that email address, it is the Office365 site, just as Thunderbird identified during the initial search. I tried both POP and IMAP setups, with the same result on attempting to send. Here's a screenshot of what's available regarding server settings. I hope it comes through right-side-up (it looks right here) -- I don't know why they rolled over when I inserted them. BTW: I also tried forcing it to SSL/TLS Port 465 -- same results.
Chosen Solution
I continue to think the main problem is that you, personally, aren't the customer. It may be that your password is incorrect and that is the organization's responsibility to you. Also theirs to contact Godaddy to find out why you are not connecting. Godaddy has an 800 number and prides themselves on customer support.
Good thoughts! I'm confident it's not password-related -- we just reset it using a link in an email direct from GoDaddy. I'll try (to find) the 800 number. Thanks!