Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird:Autoconfiguration - how do I debug this?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt

rg15
rg15
more options

I am trying to setup support for Thunderbird Autoconfiguration, to make it easier for people to configure the software.

I have read the documentation that I can find, Thunderbird makes a ton of requests to different URLs. I've tried to make it happy buy having as many of the different URL's it is contacting return the info.

https://autoconfig.example.com/mail/config-v1.1.xml?emailaddress=user%40example.com

I can see both from the website & the developer tools, it is getting the config file back. No error in the client, other than to say 'Thunderbird failed to find the settings for your email account'.

My question is, how can I debug the issue? It is clearly getting the config file back, but there must be an issue with the config file that is preventing it from using the data in the file.

I am trying to setup support for Thunderbird Autoconfiguration, to make it easier for people to configure the software. I have read the documentation that I can find, Thunderbird makes a ton of requests to different URLs. I've tried to make it happy buy having as many of the different URL's it is contacting return the info. https://autoconfig.example.com/mail/config-v1.1.xml?emailaddress=user%40example.com I can see both from the website & the developer tools, it is getting the config file back. No error in the client, other than to say 'Thunderbird failed to find the settings for your email account'. My question is, how can I debug the issue? It is clearly getting the config file back, but there must be an issue with the config file that is preventing it from using the data in the file.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The idea is to have just one return valid data.

The issue is what scenario, small company domain host?

All I can suggest is the source for getting the configs. https://searchfox.org/comm-central/source/mail/components/accountcreation/FetchConfig.jsm which will provide definitive details on what is searched.

One thing that sometimes traps folk is the files must be Unicode text, not windows ANSI/ASCII which they often get from Microsoft products by default. (windows notepad has an explicit save as dialog option if you are unsure)

Then there is the general new account stuff https://searchfox.org/comm-central/source/mail/components/accountcreation