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Not able to play videos on BBC.com

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

mshrf
mshrf
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I am not able to play videos on the BBC website using Firefox. The videos won't even load (see screenshot). I deleted cache and cookies, but still no result. What should I do? Thanks. Edit: I have also tried on normal privacy settings.

I am not able to play videos on the BBC website using Firefox. The videos won't even load (see screenshot). I deleted cache and cookies, but still no result. What should I do? Thanks. Edit: I have also tried on normal privacy settings.
Attached screenshots

Modified by mshrf

All Replies (3)

FredMcD
FredMcD
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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

mshrf
mshrf Question owner
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Yes, still there :( By the way, not sure if it's related, but I have also turned off fingerprinting in about:config and I reset the default user agent, cleared cookies and cache, and restarted but it still won't show.

FredMcD
FredMcD
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Please provide a public link (no password) that we can check out. No Personal Information Please !

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration