We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't send emails.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by rmmm428

rmmm428
rmmm428
more options

I can't send out emails, it keeps sending a message that reads as follows: I keep getting this message whenever I try to send an email: An error occurred while sending mail: The mail server sent an incorrect greeting: p-impout006.msg.pkvw.co.charter.net cmsmtp Connection Rejected - see http://www.spamhaus.org/query/ip197.102.140.129 AUP # Out-1220

I can't send out emails, it keeps sending a message that reads as follows: I keep getting this message whenever I try to send an email: An error occurred while sending mail: The mail server sent an incorrect greeting: p-impout006.msg.pkvw.co.charter.net cmsmtp Connection Rejected - see http://www.spamhaus.org/query/ip197.102.140.129 AUP # Out-1220

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

and have you contacted charter?

While you are chatting to them you might ask why they are linking to spamhause, but that organization has no block on the ip (your computers) address shown https://www.spamhaus.org/query/ip/197.102.140.129

It sounds to me like Charter have their SMTP spam filtering all messed up. Please do not let them tell you is their web mail works then it is a Thunderbird problem. That just demonstrated the ignorance of the consultant on the phone.

rmmm428
rmmm428 Question owner
more options

Who is charter? I am not real computer savvy, so It takes a little more information/instruction for me to know what to do. Sorry, but thanks for the information.