Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Moving folder with sub-folders and emails

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by Toad-Hall

Bob_D
Bob_D
more options

I have lost a folder with a a lot of sub-folders and all their associated email messages. The rest of my TB installation is fine, it is just this one folder that has gone missing. I haven't referenced these messages in a long time and didn't notice it was missing. I had a major email problem earlier this year and uninstalled and re-installed TB multiple times so I might have caused the problem without noticing it.

I installed TB on another computer (32 bit) and loaded an old MOZ backup from a few months ago and the folders and emails are there. I just installed the Import-Export add on but there doesn't seem to be an easy way to move the folder, subs and messages in one go or I am missing something.

BTW I tried the Save As to a file option but my 'file' setting is grayed out and can't be selected.

How can I transfer the folders + messages I need from the old backup to my main computer?

Thanks

I have lost a folder with a a lot of sub-folders and all their associated email messages. The rest of my TB installation is fine, it is just this one folder that has gone missing. I haven't referenced these messages in a long time and didn't notice it was missing. I had a major email problem earlier this year and uninstalled and re-installed TB multiple times so I might have caused the problem without noticing it. I installed TB on another computer (32 bit) and loaded an old MOZ backup from a few months ago and the folders and emails are there. I just installed the Import-Export add on but there doesn't seem to be an easy way to move the folder, subs and messages in one go or I am missing something. BTW I tried the Save As to a file option but my 'file' setting is grayed out and can't be selected. How can I transfer the folders + messages I need from the old backup to my main computer? Thanks

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

First let's check to see if it is simple case of there being a missing mbox file.

I'm assuming this is a POP mail account in which case do the following, so tell me if not POP. I would need to see what you currently have got stored in the profile to understand what is going on.

In Thunderbird

  • Help > Troubleshooting Information
  • click on 'Open Folder' button

a new window opens showing the contents of your 'profile name' folder.

  • click on 'Mail' folder
  • click on the pop mail account name folder to see contents.

Make sure the window is big enough to show as many files and folders as possible.

  • Post an image(s) showing the entire contents of the 'pop mail account name' folder.

If you see a folder with a missing folder name.sbd extension which has same name as the missing folder:

  • Click on the *.sbd folder to see contents.
  • Does it list files that seem to have same names as the missing subfolders?
  • Post an image(s) showing the entire contents of the .sbd folder(s).

Tell me the name of the missing folder that contains all the missing subfolders.

Modified by Toad-Hall