Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird is displaying all HTML messages as plain text

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by Matt

Jim Campbell
Jim Campbell
more options

I'm using Thunderbird version 1:68.4.1+build1-0ubuntu0.18.04.1 on Ubuntu 18.04, and all incoming messages are showing as plain text, even though some are sent as HTML messages. The same messages viewed in Evolution or Outlook correctly show the HTML content. I do have the path "View > Message Body As > Original HTML" set. I also have checked, "View > Display Attachments inline" ... and that option is enabled. Are there any other preferences that may be relevant? I am not running any applications which would serve as a proxy.

Thanks for any advice that you may have here.

I'm using Thunderbird version 1:68.4.1+build1-0ubuntu0.18.04.1 on Ubuntu 18.04, and all incoming messages are showing as plain text, even though some are sent as HTML messages. The same messages viewed in Evolution or Outlook correctly show the HTML content. I do have the path "View > Message Body As > Original HTML" set. I also have checked, "View > Display Attachments inline" ... and that option is enabled. Are there any other preferences that may be relevant? I am not running any applications which would serve as a proxy. Thanks for any advice that you may have here.

All Replies (4)

Jim Campbell
Jim Campbell Question owner
more options

As an additional note, I have configured Thunderbird to allow remote content.

Sea Mac
Sea Mac
more options

Seems like you did everything correctly. Try switching it to "Simple HTML" and Quitting TB. Relaunch TB and set it BACK to "Original HTML" - see if you can jog it out of a wrong setting ...

Modified by Sea Mac

Jim Campbell
Jim Campbell Question owner
more options

Thanks for your suggestion, but toggling the settings + restarting the application did not resolve the issue.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Try restarting from the help menu with addons disabled and continue in safe mode when prompted. And difference in safe mode?