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Firefox crashes

  • 4 replies
  • 2 have this problem
  • 11 views
  • Last reply by lchow192

lchow192
lchow192
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The firefox v.65 crash , usually after 3o mins, when I have the new brought photoshop elements 2019 program running in the background. After crashed I try to restore the tab. However, firefox crash again right after restart and restore the tab. If I keep trying to restore the tab. The firefox has no response and freeze. A error message come out " video driver failed to restart ....... Sometime the computer get into blue screen and die.

I did check my computer RAM memory and PC window system files. they did not show any error. I refresh firefox and reinstall my video driver. However, it make no change of the crash situation. The firefox crash and Blue screen die issues only happen if I run my photoshop element and premier 2019 program at the same time. Adobe support said that it was not photoshop element program problem for the firefox crash.

I want to find out what is the root problem of the crash and how to fix it. I also want to know any known issue firefox crash assoicated with photoshop elements program.

Thanks

The firefox v.65 crash , usually after 3o mins, when I have the new brought photoshop elements 2019 program running in the background. After crashed I try to restore the tab. However, firefox crash again right after restart and restore the tab. If I keep trying to restore the tab. The firefox has no response and freeze. A error message come out " video driver failed to restart ....... Sometime the computer get into blue screen and die. I did check my computer RAM memory and PC window system files. they did not show any error. I refresh firefox and reinstall my video driver. However, it make no change of the crash situation. The firefox crash and Blue screen die issues only happen if I run my photoshop element and premier 2019 program at the same time. Adobe support said that it was not photoshop element program problem for the firefox crash. I want to find out what is the root problem of the crash and how to fix it. I also want to know any known issue firefox crash assoicated with photoshop elements program. Thanks

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

lchow192
lchow192 Question owner
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Report ID Date Submitted bp-3bc9dd4d-ad04-43de-be4d-3f3270190310 09/03/2019, 6:42 p.m. View bp-387f17b9-0e9e-4d8e-a824-3a2b70190309 08/03/2019, 5:28 p.m. View bp-77e7b317-33cf-44b2-9a1d-868080190309 08/03/2019, 5:13 p.m. View bp-133e4f96-b678-49ce-bac7-b5d1c0190309 08/03/2019, 5:11 p.m. View bp-1435fdb6-debd-49cf-8616-c222e0190226 25/02/2019, 10:52 p.m.

lchow192
lchow192 Question owner
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bp-0c46ead9-7dcd-4c6f-a4b5-082810190313 12/03/2019, 8:36 p.m. View bp-d6a0bdce-088d-4aa6-a0e8-e1ecf0190313 12/03/2019, 8:36 p.m. View bp-afc30669-1c91-4866-869d-179300190312 12/03/2019, 4:54 p.m. View bp-a81cf49f-8043-4244-8159-ac4bc0190312 12/03/2019, 4:54 p.m. View bp-b4da9206-36dc-4cf4-a755-af4940190312 12/03/2019, 4:53 p.m. View bp-75aa95cd-e0ab-4d2f-bcc0-1dfba0190312 12/03/2019, 4:53 p.m.

lchow192
lchow192 Question owner
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I attached more crash reports. please let me know what is the issue and how to fix it. Thanks bp-3a6e96b3-356c-4ad8-84ed-6224b0190315 15/03/2019, 12:39 p.m. View bp-18573a7d-1452-451f-8f1c-5959b0190315 15/03/2019, 12:39 p.m. View bp-214199d0-0900-47e8-a55c-4b65d0190315 15/03/2019, 12:39 p.m. View bp-86153121-095e-4bc0-afb7-d47ef0190315 15/03/2019, 12:39 p.m. View bp-dd33822c-8816-4d0a-bdcd-60b140190314 13/03/2019, 10:33 p.m.