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Why Does Firefox Freeze When I Try to Log into my Lloyds Bank Online account.

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

Bluemoontgh
Bluemoontgh
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In the last few days (not sure exactly when) I have been unable to log on to my online bank account. Firefox freezes so I can't put my password into the relevant box. Plus none of the 'buttons' on Firefox will operate - file, edit etc. I have version 60.5.2. Firefox works fine on all other websites. I have tried emptying cache and deleting browsing history. I can access the online site with other browsers. Any ideas on how I can use Firefox to access my account

Thanks

In the last few days (not sure exactly when) I have been unable to log on to my online bank account. Firefox freezes so I can't put my password into the relevant box. Plus none of the 'buttons' on Firefox will operate - file, edit etc. I have version 60.5.2. Firefox works fine on all other websites. I have tried emptying cache and deleting browsing history. I can access the online site with other browsers. Any ideas on how I can use Firefox to access my account Thanks

All Replies (1)

FredMcD
FredMcD
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Please provide a public link (no password) that we can check out. No Personal Information Please !

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}