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Mail being rejected

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  • Last reply by Zenos

jttucker3
jttucker3
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Mail from one of my long-time contacts is suddenly being rejected. I am using Thunderbird on this end; set up as POP to mail.hover.com with port 995.

Here is what the sender receives: From: "Mail Delivery System" <[email protected]> To: [email protected] Sent: Sunday, June 17, 2018 9:15:20 AM Subject: Mail Delivery Failure

This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

>>> [email protected] (while not connected): 554 5.4.7 [internal] exceeded max retries without delivery

This is a copy of the headers of the original message. ------

Return-Path: <[email protected]> DKIM-Signature: v=1; a=rsa-sha1; d=wowway.com; s=20180112; c=relaxed/simple; 

       q=dns/txt; [email protected]; t=1529017001;
       h=From:Subject:Date:To:MIME-Version:Content-Type;
       bh=jdhD47OtZx6GqboZ9d6Q0d78Q5E=;
       b=olrtJ3SpbhSDG5V5dOWRwFx5383F8YdHpsR2i1lu8LUqdThbSroiRr0qaLQZ3eRs
       GyV7TR66yVXYaiURBsvKWIjYVDFiXmbI7yAlX47Yc++wI85o4R2VmXVpBYuHhgzX
       70v/5+6vgY8O/pWOD8+yMtdbTMREmFyJFAjMAYWwi+/KHCjiDDokzDd/pH2DZODe
       GRnFQC0e7g5v/otBu6ltPOH6hlJNhMTn1hexn5NQgw5a+rcJR9QvkDGo0snUuJkd
       StHD5lMqjIK7wp0DwsnkWmXAvC1L6h1Y49Eba6+tbRmDfz0BrAPgWjeKGnOU6hn+
       nbb4ti9iZQg0V7eIQZQIMQ==;

X-CTCH-AV-ThreatsCount: 0 X-CTCH-VOD: Unknown X-CTCH-Spam: Unknown X-CTCH-RefID: str=0001.0A02020E.5B22F2A9.0045,ss=1,re=0.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0 X_CMAE_Category: , , X-CNFS-Analysis: v=2.2 cv=Pc69vWpd c=1 sm=1 tr=0 a=nwrwL5zNQdUK+Te8Uo/7zQ==:117 a=KGjhK52YXX0A:10 a=FKkrIqjQGGEA:10 a=ABKWWN530C4A:10 a=7mUfYlMuFuIA:10 a=04LrLV_8VmMA:10 a=zVd95xGZkOkA:10 a=UfTGE-ICylZ6vPKA-8kA:9 a=QEXdDO2ut3YA:10 a=Xt4tfH8HyCesra_E5L4A:9 a=mipck5Uc_NIVZOCj:21 a=_W_S_7VecoQA:10 X-CM-Score: 0 X-Scanned-by: Cloudmark Authority Engine X-Authed-Username: YmlyZHNwaXJlc0B3b3d3YXkuY29t X_CMAE_Category: , , X-CNFS-Analysis: X-CM-Score: X-Scanned-by: Cloudmark Authority Engine Received: from [10.35.66.0] ([10.35.66.0:49068] helo=md20.wow.cmh.synacor.com) 

       by smtp.knology.net (envelope-from <[email protected]>)
       (ecelerity 3.6.25.56547 r(Core:3.6.25.0)) with ESMTP
       id 7B/9A-08310-9A2F22B5; Thu, 14 Jun 2018 18:56:41 -0400

Date: Thu, 14 Jun 2018 18:56:40 -0400 (EDT) From: bill spires <[email protected]> To: Tom Tucker <[email protected]>, 

       "Tucker, Tom" <[email protected]>

Message-ID: <[email protected]> In-Reply-To: <[email protected]> Subject: dinner MIME-Version: 1.0 Content-Type: multipart/alternative; 

       boundary="----=_Part_8242034_209267413.1529017000365"

X-Originating-IP: [65.60.155.165] X-Mailer: Zimbra 8.0.7_GA_6021 (ZimbraWebClient - GC58 (Win)/8.0.7_GA_6021) Thread-Topic: dinner Thread-Index: NJzJ/twruCR9ShcmMC1S04HD+8ZcSg==

Can you suggest a solution? Tom Tucker

Mail from one of my long-time contacts is suddenly being rejected. I am using Thunderbird on this end; set up as POP to mail.hover.com with port 995. Here is what the sender receives: From: "Mail Delivery System" <[email protected]> To: [email protected] Sent: Sunday, June 17, 2018 9:15:20 AM Subject: Mail Delivery Failure This message was created automatically by the mail system (ecelerity). A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: >>> [email protected] (while not connected): 554 5.4.7 [internal] exceeded max retries without delivery ------ This is a copy of the headers of the original message. ------ Return-Path: <[email protected]> DKIM-Signature: v=1; a=rsa-sha1; d=wowway.com; s=20180112; c=relaxed/simple; q=dns/txt; [email protected]; t=1529017001; h=From:Subject:Date:To:MIME-Version:Content-Type; bh=jdhD47OtZx6GqboZ9d6Q0d78Q5E=; b=olrtJ3SpbhSDG5V5dOWRwFx5383F8YdHpsR2i1lu8LUqdThbSroiRr0qaLQZ3eRs GyV7TR66yVXYaiURBsvKWIjYVDFiXmbI7yAlX47Yc++wI85o4R2VmXVpBYuHhgzX 70v/5+6vgY8O/pWOD8+yMtdbTMREmFyJFAjMAYWwi+/KHCjiDDokzDd/pH2DZODe GRnFQC0e7g5v/otBu6ltPOH6hlJNhMTn1hexn5NQgw5a+rcJR9QvkDGo0snUuJkd StHD5lMqjIK7wp0DwsnkWmXAvC1L6h1Y49Eba6+tbRmDfz0BrAPgWjeKGnOU6hn+ nbb4ti9iZQg0V7eIQZQIMQ==; X-CTCH-AV-ThreatsCount: 0 X-CTCH-VOD: Unknown X-CTCH-Spam: Unknown X-CTCH-RefID: str=0001.0A02020E.5B22F2A9.0045,ss=1,re=0.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0 X_CMAE_Category: , , X-CNFS-Analysis: v=2.2 cv=Pc69vWpd c=1 sm=1 tr=0 a=nwrwL5zNQdUK+Te8Uo/7zQ==:117 a=KGjhK52YXX0A:10 a=FKkrIqjQGGEA:10 a=ABKWWN530C4A:10 a=7mUfYlMuFuIA:10 a=04LrLV_8VmMA:10 a=zVd95xGZkOkA:10 a=UfTGE-ICylZ6vPKA-8kA:9 a=QEXdDO2ut3YA:10 a=Xt4tfH8HyCesra_E5L4A:9 a=mipck5Uc_NIVZOCj:21 a=_W_S_7VecoQA:10 X-CM-Score: 0 X-Scanned-by: Cloudmark Authority Engine X-Authed-Username: YmlyZHNwaXJlc0B3b3d3YXkuY29t X_CMAE_Category: , , X-CNFS-Analysis: X-CM-Score: X-Scanned-by: Cloudmark Authority Engine Received: from [10.35.66.0] ([10.35.66.0:49068] helo=md20.wow.cmh.synacor.com) by smtp.knology.net (envelope-from <[email protected]>) (ecelerity 3.6.25.56547 r(Core:3.6.25.0)) with ESMTP id 7B/9A-08310-9A2F22B5; Thu, 14 Jun 2018 18:56:41 -0400 Date: Thu, 14 Jun 2018 18:56:40 -0400 (EDT) From: bill spires <[email protected]> To: Tom Tucker <[email protected]>, "Tucker, Tom" <[email protected]> Message-ID: <[email protected]> In-Reply-To: <[email protected]> Subject: dinner MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_8242034_209267413.1529017000365" X-Originating-IP: [65.60.155.165] X-Mailer: Zimbra 8.0.7_GA_6021 (ZimbraWebClient - GC58 (Win)/8.0.7_GA_6021) Thread-Topic: dinner Thread-Index: NJzJ/twruCR9ShcmMC1S04HD+8ZcSg== Can you suggest a solution? Tom Tucker

Chosen solution

That is a server refusing the delivery. It doesn't seem to me that the email client in use has any bearing on the error.

I would hope that hover.com offer you a website where you can check your incoming email. I doubt very much that this declined message can be found there, as you might expect if the failure occurred in the final delivery to you via your email client.

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All Replies (1)

Zenos
Zenos
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Chosen Solution

That is a server refusing the delivery. It doesn't seem to me that the email client in use has any bearing on the error.

I would hope that hover.com offer you a website where you can check your incoming email. I doubt very much that this declined message can be found there, as you might expect if the failure occurred in the final delivery to you via your email client.