Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What is the Firefox.app?

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by James

more options

Time and again I receive this message. What is it? And how to prevent it from popping up all the time?

Time and again I receive this message. What is it? And how to prevent it from popping up all the time?
Attached screenshots

All Replies (4)

more options

This may be a message from your security software or from the system about a website or external program wishing to connect back to your Firefox. Unless you are intentionally trying to "share" your Firefox with someone, I would definitely Deny.

As for what is triggering it, I don't know. Possibly a website you're visiting or one of your add-ons??

If this comes up pretty frequently, maybe test in Firefox's Safe Mode. In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, one holds down the Shift key instead of option/alt.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

more options

jscher2000jscher2000 said

This may be a message from your security software or from the system about a website or external program wishing to connect back to your Firefox. Unless you are intentionally trying to "share" your Firefox with someone, I would definitely Deny. As for what is triggering it, I don't know. Possibly a website you're visiting or one of your add-ons?? If this comes up pretty frequently, maybe test in Firefox's Safe Mode. In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, one holds down the Shift key instead of option/alt.) If Firefox is running: You can restart Firefox in Safe Mode using either:
  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled
and OK the restart. Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh). Any improvement?

Thank you very much for you info. It can't be a website asking to connect, since I experienced this while surfing a wide variety of websites. So it must be an add-on or something else. I just started Firefox in Safe Mode. Until now no message has popped up, but it's too early to say this solved anything.

more options

To be safe https://www.malwarebytes.com/mac/ do a scan to be safe.

Firefox 57 Final Release available https://fileforum.betanews.com/detail/Mozilla-Firefox-for-Mac-OS-X/1032985422/3 They get it a day early , will be on Mozilla Servers tomorrow Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

more options

Pkshadow said

Firefox 57 Final Release available https://fileforum.betanews.com/detail/Mozilla-Firefox-for-Mac-OS-X/1032985422/3 They get it a day early , will be on Mozilla Servers tomorrow

Mozilla does not make any new Firefox Releases available early on any random download sites as this site just did what a lot of download sites do, grabbed it from say http://archive.mozilla.org/pub/firefox/releases/

This jump the gun effect used to be worse when Mozilla used to have mirrors instead of the CDN they have in use now.