After installing 5 email accounts on a new PC I have two reply-to email addresses populating for my templated emails. How do I get rid of the second one?
I've recently had to put two computers into one and aggregated all of my thunderbird email accounts on the new system. There are 5 of them total. On one of them all of my templated emails look correct when I view them in a list. But when I double click on them to send them to a new customer I have two reply-to email addresses showing up. One is for the correct company strongpoles.com and one for another company boundbynothing.net which can't be associated with the strongpoles company. All of the set up in the account settings looks fine and I've never seen this problem before so I don't even know where else to look. I don't want to delete accounts and start over because everything else is correct and showing up in the right order on my screen.
All Replies (8)
Here is a screen shot of both email addresses showing up.
If you right-click the strongpoles account in the Folder Pane, then select Settings, what is in the Reply-to Address box? Are there any identities associated with the account (Manage Identities)?
[email protected] is the only reply-to address showing in settings for that account.
And only that email address under manage identifies as well.
Since these are template files, what happens if you select a template, right-click it, Edit as New Message, delete the unwanted Reply-to lines, then Save As/Template. When you double-click the new template, does it still show the old Reply-to address?
I can create a brand new email and save as a template and it's fine with only the correct reply-to address. But I can't change the ones in there and re-save in any way.
Here is what I did: right-clicked an existing template, Edit As New Message (Ctrl+E), made changes, then File/Save As/Template. A new template, with the same name (I didn't change the Subject), was created in the Templates folder. The old template could then be deleted, leaving just the new one.
Right but that's a work around as opposed to figuring out what the issue is globally.
I don't think there's any global issue: a template provides the option to override the default reply-to settings for an account. I cannot explain how the errant address showed up in your template during the amalgamation of accounts, but it's easy enough to correct.