Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird does not send email due to wrong password

  • 4 replies
  • 5 have this problem
  • 3 views
  • Last reply by amank

amank
amank
more options

I had to change the password of my email account because it had been hacked. Now I can receive mail, but I cannot send it because Thunderbird uses the old password (I guess) and offers no possibility to change it to the new one. It just keeps trying to send the email.

I had to change the password of my email account because it had been hacked. Now I can receive mail, but I cannot send it because Thunderbird uses the old password (I guess) and offers no possibility to change it to the new one. It just keeps trying to send the email.

Chosen solution

Go to Tools > Options > Security > Password > Saved Passwords… and remove the old ones for your outgoing server (SMTP). Then try again and Thunderbird should prompt for the password,

Read this answer in context 👍 1

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Thunderbird will prompt you for a password when one is needed.

amank
amank Question owner
more options

Thank you Christ for answering. As I see this it is only half true. Receiving emails Thunderbird reports a failure and offers the possibility to change my password. But when trying to send an email it just keeps trying: it does not report anything, it does not ask, it does not deliver. What can I do?

Onno Ekker
Onno Ekker
more options

Chosen Solution

Go to Tools > Options > Security > Password > Saved Passwords… and remove the old ones for your outgoing server (SMTP). Then try again and Thunderbird should prompt for the password,

amank
amank Question owner
more options

Thanks Onno, you solved my problem