We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

updated and now won't download messages

  • 3 replies
  • 6 have this problem
  • 1 view
  • Last reply by Morganajoy

Morganajoy
Morganajoy
more options

Thunderbird did an automatic update, and now it will not download messages from the server (gmail accounts). It doesn't time out or anything. I know I have messages because I haven't checked for 2 days. I get at least 100 messages a day.

Thunderbird did an automatic update, and now it will not download messages from the server (gmail accounts). It doesn't time out or anything. I know I have messages because I haven't checked for 2 days. I get at least 100 messages a day.

Chosen solution

Does version 52.2.1 solve your problem?

Read this answer in context 👍 2

All Replies (3)

user1121639
user1121639
more options

The #1 reason for Thunderbird to not work properly like this after the program updates, is that the antivirus/firewall program doesn't recognize the new Thunderbird version as "safe", so it blocks it.

Usually the antivirus program will update itself, and suddenly Thunderbird will work again. Or you can go into the antivirus/firewall program controls and tell it to allow Thunderbird.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Does version 52.2.1 solve your problem?

Morganajoy
Morganajoy Question owner
more options

I have been able to get my messages for the most part. Occassionally, when I open thunderbird it will have the same problem, but restarting the computer will allow the programm to work properlly again.