We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot log into my gmail account while configuring it for the first time. Stuck at "Next".

  • 3 replies
  • 1 has this problem
  • 18 views
  • Last reply by Wayne Mery

more options

Hi, I wanted to use Thunderbird to check my Gmail. And when I proceed in the "Mail Account Setup", I choose automatic settings and enter in my email credentials. Now a pop up named "Enter credentials for [email protected]" opens up. It has a typical Gmail login in it. When I enter in my email, and press the "Next" button, I should be led to a page asking my password. But the page never seems to take me there. It is stuck on the same page and is also non-responsive. Please tell me what to do in order to configure my Gmail in Thunderbird. Thanks in advance!

Hi, I wanted to use Thunderbird to check my Gmail. And when I proceed in the "Mail Account Setup", I choose automatic settings and enter in my email credentials. Now a pop up named "Enter credentials for [email protected]" opens up. It has a typical Gmail login in it. When I enter in my email, and press the "Next" button, I should be led to a page asking my password. But the page never seems to take me there. It is stuck on the same page and is also non-responsive. Please tell me what to do in order to configure my Gmail in Thunderbird. Thanks in advance!

Modified by Wayne Mery

All Replies (3)

more options

Here's a screenshot to help you understand the problem.

more options
more options

You should find this was fixed in version 52.1.0. https://www.mozilla.org/en-US/thunderbird/52.1.0/releasenotes/

If you agree, please click the "problem solved" button.