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Firefox crashes

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  • Last reply by Scribe

mellons
mellons
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This is happening every 9 minutes. A bar under the browser appears: says Adobe flash player crashed Do you want to Reload Page or Send a Report to Firefox. Can you Help me find out why. 

         THANK YOU PAULA
This is happening every 9 minutes. A bar under the browser appears: says Adobe flash player crashed Do you want to Reload Page or Send a Report to Firefox. Can you Help me find out why. THANK YOU PAULA

All Replies (1)

Scribe
Scribe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

If it still crashes in Safe Mode, please see if anything here helps: Adobe Flash plugin has crashed - Prevent it from happening again

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!