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Firefox crashes on startup after upgrade to Windows 10

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by philipp

dwileybrdgrn
dwileybrdgrn
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Just upgraded to Windows 10. Firefox now crashes on start-up every time. Have opened in Safe Mode and disabled all add-ins, but no luck. Please help! Thanks.

Just upgraded to Windows 10. Firefox now crashes on start-up every time. Have opened in Safe Mode and disabled all add-ins, but no luck. Please help! Thanks.

All Replies (3)

FredMcD
FredMcD
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What is your Firefox version?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

dwileybrdgrn
dwileybrdgrn Question owner
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Thank you!

bp-d3938b61-eb66-4dd4-87ee-9afe52161025 10/24/2016 11:37 PM bp-953bf02e-e32f-4d0e-b8a1-961c42161025 10/24/2016 11:37 PM bp-91123dd8-58b3-4730-a7c5-4757a2161025 10/24/2016 11:37 PM bp-d1b9975c-2c9a-45b1-855c-9df4e2161025 10/24/2016 11:33 PM bp-26cc3684-2d90-41d1-b040-3b4ee2161025 10/24/2016 11:21 PM bp-a3216e6e-7167-48fe-ab0f-469e92161025 10/24/2016 10:38 PM bp-57365b08-c319-47af-8600-d98472161025 10/24/2016 10:33 PM bp-ef75d824-0789-452c-81ce-aecb42161025 10/24/2016 10:14 PM bp-30a7d56a-0603-410d-a763-8db7b2161025 10/24/2016 10:13 PM bp-9084c937-3576-46f7-a46b-4ccc52161025 10/24/2016 10:10 PM

philipp
philipp
  • Moderator
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hi, please try to update your graphics driver: https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81497

and uninstall adobe flash through the tool from https://helpx.adobe.com/de/flash-player/kb/uninstall-flash-player-windows.html an cleanly reinstall it afterwards.

Modified by philipp