Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep getting interupted by a full page pop up saying I requested a firefox update (I didn't ) and that I shoiuld check to download now...is this legit?

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by philipp

more options

I keep getting interupted by a full page pop up saying I requested a firefox update (that I didn't request) and won't go away. Firefox does automatic updates so why am I seeing this? Is it legitimate?

I keep getting interupted by a full page pop up saying I requested a firefox update (that I didn't request) and won't go away. Firefox does automatic updates so why am I seeing this? Is it legitimate?

All Replies (1)

more options

hi, unfortunately this is a scam tactic that is trying to trick you into installing malware, so don't download or execute this kind of stuff! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox menu ≡ > help ? > about firefox).

in case this is caused by rogue advertisements on legitimate websites, you could install an adblocking extension in firefox: https://addons.mozilla.org/firefox/addon/ublock-origin/

you might also want to run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner & kaspersky security scan in order to make sure that there isn't already some sort of malware active on your system that triggers these false alerts.

Troubleshoot Firefox issues caused by malware