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Firefox crashes about 5 seconds after starting

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by philipp

mpaterno
mpaterno
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Firefox crashes about 5 seconds after starting. Starting firefox in safe mode doesn't change anything. Error still appears after a clean reinstall (removing all temporary registry entries, folders and app-data folders).

Crash-ID is: bp-e7065110-d50a-491e-b1f3-32cdb2160115

Could you please give me some advise how to solve that problem?

Kind Regards, Michael

Firefox crashes about 5 seconds after starting. Starting firefox in safe mode doesn't change anything. Error still appears after a clean reinstall (removing all temporary registry entries, folders and app-data folders). Crash-ID is: bp-e7065110-d50a-491e-b1f3-32cdb2160115 Could you please give me some advise how to solve that problem? Kind Regards, Michael

All Replies (1)

philipp
philipp
  • Moderator
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hi michael, thanks for providing a crash id - this particular crash is caused by gdata security software on your device. please refer to Firefox 43.0.3 startup crash with G DATA security software in order to fix it.