Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

On YouTube, the black text bubble is missing text

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by sabbath99

sabbath99
sabbath99
more options

The text bubble on YouTube is missing text on Firefox 35.0.1. All of a sudden, this started to happen today. I have tried everything to fix the problem and nothing helped. The only way to get around this problem is by using Google Chrome. I have a screenshot of the problem so YouTube and Mozilla staff can identify.

The text bubble on YouTube is missing text on Firefox 35.0.1. All of a sudden, this started to happen today. I have tried everything to fix the problem and nothing helped. The only way to get around this problem is by using Google Chrome. I have a screenshot of the problem so YouTube and Mozilla staff can identify.
Attached screenshots

Chosen solution

cor-el, this issue has since been fixed.

Read this answer in context 👍 0

All Replies (3)

sabbath99
sabbath99 Question owner
more options

No one here? Can someone report this problem to YouTube staff and Mozilla staff?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
sabbath99
sabbath99 Question owner
more options

Chosen Solution

cor-el, this issue has since been fixed.