Firefox crashes
What is causing this crash?
Submitted Crash Reports Report ID Date Submitted bp-4ec9ed7c-4b3f-4dad-82a6-147e12141016 10/16/2014 9:20 AM bp-0942252b-e1ab-43ea-a982-9aee42141016 10/16/2014 8:30 AM bp-8a0c4a3d-2f2d-4928-8abc-4ac572141016 10/16/2014 8:30 AM bp-68e993d3-0445-4ba6-b8e6-f00ee2141016 10/16/2014 8:30 AM bp-558e8841-8a02-4a1f-bd12-351b42141015 10/15/2014 2:58 PM bp-af644b4a-6ba4-4945-ab8a-9e46b2141015 10/15/2014 1:56 PM bp-de1a160c-1cea-404b-8361-848902141015 10/15/2014 1:50 PM bp-4aae2369-3c92-45ab-866d-7beb32141015 10/15/2014 1:29 PM bp-a40e159a-f41a-4249-bf56-3aa962141015 10/15/2014 1:29 PM bp-36c5385d-cf1e-4667-80b5-06a812141015 10/15/2014 1:29 PM cc6a0f45-e296-4dd9-9136-16d438d94dae 10/13/2014 7:49 AM 3cb092cd-9f29-4485-9c6c-2fe252a6198e 10/10/2014 3:08 PM 4f5efea8-02c3-4914-b7eb-7f8acbdcdaae 10/6/2014 7:44 AM 2defc997-a689-4eed-b6cd-12c5410c448c 10/2/2014 10:18 AM df0ef825-f929-4ac6-b6fb-5fd95e78a5cb 9/11/2014 11:58 AM 5c7a6bd8-78dd-4876-8f7a-d7b1abb59b8a 9/10/2014 9:50 AM 6012920f-07d0-4457-8d32-bf29c51818e8 9/3/2014 9:17 AM e15a7d92-5172-4d8d-b928-6cd69e3796e3 8/18/2014 12:48 PM 435c801e-d51c-47ce-af89-403614cf3306 8/11/2014 8:36 AM bp-b4aceb32-74d3-4737-9bb3-781062140716 7/16/2014 7:36 AM
All Replies (3)
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
All the crash reports talk about d3d11.dll, a Windows program. Two things to try.
1) Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
2) Use a scan/repair on your Windows Registry.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
You can use one of these to start Firefox in Safe Mode:
- On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
- On Mac, hold down the Options key while starting Firefox
- Help > Restart with Add-ons Disabled