We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Carm

more options

Hi i am using firefox to get into atitesting.com it loads it lets me log in then it says that my siverlight has crashed. I have uninstalled and reinstalled it and it keeps telling me that it has crashed.

Hi i am using firefox to get into atitesting.com it loads it lets me log in then it says that my siverlight has crashed. I have uninstalled and reinstalled it and it keeps telling me that it has crashed.

All Replies (1)

more options

There is a silverlight cleanup tool here, ( http://support.microsoft.com/kb/2608523 )in addition to that I would recommend deleting the prefetch files for \PLUGIN-CONTAINER.exe

Close Firefox

open a cmd window and copy/paste:

del C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf

and

del C:\Windows\Prefetch\SILVERLIGHT*.pf

See if that works for you by chance. Some people might say its unorthodox, but cannot hurt atm

Modified by Carm