Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I get the following 2 errors 1) Error Loading Media: File Could Not Be Played & 2) html5: Video not properly encoded. What do I do to fix this?

  • 2 replies
  • 24 have this problem
  • 367 views
  • Last reply by damianzizou

EMendez
EMendez
more options

For example, I go to http://jwplayer.com and when I click to watch the video i get the following error: "Error Loading Media: File Could Not Be Played"

Now, for the other error... I go to a website where the video looks like its going to start and then it turns all white with the error "html5: video not properly encoded"

I went to http://detectmybrowser.com and in the HTML5 Video Check section webm and h264 are red (meaning that I don't have those plugins I guess)

So.... how do I fix this?

For example, I go to http://jwplayer.com and when I click to watch the video i get the following error: "Error Loading Media: File Could Not Be Played" Now, for the other error... I go to a website where the video looks like its going to start and then it turns all white with the error "html5: video not properly encoded" I went to http://detectmybrowser.com and in the HTML5 Video Check section webm and h264 are red (meaning that I don't have those plugins I guess) So.... how do I fix this?

Chosen solution

Maybe you need this: Windows Media Feature Pack for Windows 7 N and for Windows 7 KN:

Read this answer in context 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Maybe you need this: Windows Media Feature Pack for Windows 7 N and for Windows 7 KN:

damianzizou
damianzizou
more options

i have the same problem, but why do i need to download this pack, i tried the same video on other browser and it plays it normally.