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Firefox don't close when "browsing and Download History" is deleted on exit

  • 1 reply
  • 2 have this problem
  • 19 views
  • Last reply by FredMcD

Floki
Floki
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Firefox doesn't close properly in about 50 % of cases. When closing FF, the window closes but the process firefox.exe isn't terminated. When trying to open FF again you got the error message "Firefox is already running, but not responding. To open a new window, you must first close the existing Firefox process, or restart your system." After terminating the process firefox.exe in the windows task manager, FF can be started again.

Error only occurs when under "Options/Privacy/Use custom settings for history" at "Clear History when Firefox closes" the option "Browsing and Download History" is selected. All other options selected or not don't cause the issue.

I switched this option it several times. When "Browsing and Download History" at "Clear History when Firefox closes" isn't selected, the error doesn't appear. Reproducible regardless if "Remember my browsing history" and "Remember download history" are selected or not. Reproducible: - after new installation of Firefox (Firefox 29.0.1 german, Windows7 64-bit) - with different profiles, even with all addons disabled or running in safe mode - with new profile with no addons or dictionaries installed - with windows firewall turned off and deactivated antivirus program - with hardware accellaration on and off

I know the issue has already reported at bugzilla.mozilla.org and described at https://support.mozilla.org/en-US/questions/997918 https://support.mozilla.org/de/questions/997670 I want to describe the problem more precisely: It only occurs when "Browsing and Download History" is delete on exit. The other option at "Clear History when Firefox closes" don't cause this issue. Is there any other solution then to turn "Browsing and Download History" off?

Firefox doesn't close properly in about 50 % of cases. When closing FF, the window closes but the process firefox.exe isn't terminated. When trying to open FF again you got the error message "Firefox is already running, but not responding. To open a new window, you must first close the existing Firefox process, or restart your system." After terminating the process firefox.exe in the windows task manager, FF can be started again. Error only occurs when under "Options/Privacy/Use custom settings for history" at "Clear History when Firefox closes" the option "Browsing and Download History" is selected. All other options selected or not don't cause the issue. I switched this option it several times. When "Browsing and Download History" at "Clear History when Firefox closes" isn't selected, the error doesn't appear. Reproducible regardless if "Remember my browsing history" and "Remember download history" are selected or not. Reproducible: - after new installation of Firefox (Firefox 29.0.1 german, Windows7 64-bit) - with different profiles, even with all addons disabled or running in safe mode - with new profile with no addons or dictionaries installed - with windows firewall turned off and deactivated antivirus program - with hardware accellaration on and off I know the issue has already reported at bugzilla.mozilla.org and described at https://support.mozilla.org/en-US/questions/997918 https://support.mozilla.org/de/questions/997670 I want to describe the problem more precisely: It only occurs when "Browsing and Download History" is delete on exit. The other option at "Clear History when Firefox closes" don't cause this issue. Is there any other solution then to turn "Browsing and Download History" off?

All Replies (1)

FredMcD
FredMcD
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From what I have been reading from other posts on this forum, the issue may be caused by the clear history settings.

Press the <Alt> or <F10> key to bring up the tool bar. Then Tools > Options > Privacy. The button next to History, select Use Custom Settings.

At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.

This is not a cure but will make it easier if Firefox locks up. https://support.mozilla.org/questions/997866?esab=a&s=&r=1&as=s {web link}