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Why can't I enter the cursor in the "Subject" line of my iCloud email?

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  • 2 ada masalah ini
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  • Balasan terakhir oleh cor-el

bbranch
bbranch
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Until a few days ago (May 3, 2014), I had no problem sending email from iCloud Mail on my Vaio (VPCEB11FD) laptop. Now I can do everything necessary to send an email, except complete the "Subject" line. I can send an email but I have to type my "Subject" into the email body itself, as the "Subject" box will not allow my cursor in. Can you help me with this issue?

Until a few days ago (May 3, 2014), I had no problem sending email from iCloud Mail on my Vaio (VPCEB11FD) laptop. Now I can do everything necessary to send an email, except complete the "Subject" line. I can send an email but I have to type my "Subject" into the email body itself, as the "Subject" box will not allow my cursor in. Can you help me with this issue?

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Moses
Moses
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Can you start by giving us the troubleshooting information from the Firefox installation that's having problems. This is an essential step in troubleshooting.

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the sub-menu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • The image "new fx menu" does not exist. > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • The image "new fx menu" does not exist. > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

Diubah oleh Moses

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you reach the Subject field via the Tab key?

What element gets selected if you right-click the Subject input field and select Inspect Element to open the Inspector?