If I open Firefox all that comes up is a translucent page with only the minimize, maximize and close icons in the top right corner. How do I restore Firefox?
There is no address bar, no error message, or anything at all but the three icons in the upper right corner. The entire page is just a giant translucent square with the three icons.
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hello MilaRowantree, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...
if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
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hello MilaRowantree, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...
if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
I could hug you! This worked perfectly! Thank you so much!
thanks for reporting, there seem to be quite a few users affected by this very recently. could you please tell us what information is showing up in firefox > help > troubleshooting information under the graphics section - this would help us understand what's actually going on/wrong. thanks again...
from another user we found out that this might be related to malware, could you see if you have the same addons installed, remove/disable them & run a in-depth scan of your system with security software - see https://support.mozilla.org/en-US/questions/940393#answer-377118